Welcome to ViviQ Succulents! These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively referred to as the "Platform"). By accessing or using our Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

​1. Acceptance of Terms​

By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy.

2. Registration and Account​

2.1. You may be required to create an account with us to access certain features of the Platform. You are responsible for maintaining the confidentiality of your account information and password, and for all activities that occur under your account.

2.2. You agree to provide accurate and current information during the registration process and to update such information as necessary to ensure its accuracy.

3. Products and Orders

3.1. ViviQ Succulents offers a variety of succulents and pots for sale through the Platform. Product descriptions and prices are subject to change without notice.

3.2. Orders placed through the Platform are subject to availability and acceptance. We reserve the right to refuse or cancel any order at any time for any reason.

4. Payment and Pricing

4.1. You agree to pay all fees and charges associated with your orders, including shipping and taxes, as applicable. Payment methods accepted will be specified on the Platform.

4.2. Prices on the Platform may be subject to change without notice. The price charged for an order will be the price in effect at the time the order is placed.

5. Shipping and Delivery

5.1. We will make reasonable efforts to deliver your orders to the address provided by you during the checkout process. However, we are not liable for the delivery of your goods to the wrong address as a result of you providing us with inaccurate information. Delivery times may vary depending on your location and unforeseen circumstances. 

5.2. Risk of loss and title for products purchased through the Platform pass to you upon delivery of the products to the carrier.

6. Returns and Refunds

We have a return and refund policy in place. Please refer to our Returns and Refunds Policy for details on how to request a return or refund.

7. Intellectual Property

All content on the Platform, including text, images, graphics, logos, and trademarks, is the property of ViviQ Succulents and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Platform without our express written consent.

8. Privacy

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference.

9. User Conduct

You agree not to use the Platform for any unlawful or prohibited purpose and to comply with all applicable laws and regulations.

10. Termination

We may, at our sole discretion, terminate or suspend your access to the Platform for any reason, without notice.

11. Changes to Terms

We reserve the right to change these Terms at any time. Any changes will be posted on the Platform, and your continued use of the Platform after the posting of such changes will constitute your acceptance of the revised Terms.

Thank you for using ViviQ Succulents!

Effective Date: October 22, 2023

At ViviQ Succulents, we strive to provide the best customer care possible. If you have any questions or concerns, please don't hesitate to contact us at info@viviqsucculents.ca. We value your feedback and will do our best to address any issues you may encounter. Thank you for choosing ViviQ Succulents!

ViviQ Succulents ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, or services (collectively referred to as the "Platform"). By accessing or using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect​

1.1. Personal Information: We may collect personal information that you provide to us, including but not limited to your name, email address, shipping address, billing information, and phone number when you make a purchase or create an account on our Platform.

1.2. Payment Information: We collect payment information, such as credit card or other payment card details when you make a purchase on our Platform. This information is securely processed by our payment service providers, and we do not store your payment information.

1.3. Usage Information: We may collect information about your use of the Platform, including the pages you visit, the products you view, and your interactions with the Platform. The data we collect is only used for statistics.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process your orders, fulfill your purchases, and provide customer support.

2.2. Communication: We may use your contact information to communicate with you about your orders, send order confirmations, shipping updates, and respond to your inquiries.​

2.3. Marketing and Promotions: With your consent, we may send you marketing communications, including promotions, newsletters, and offers. You can opt-out of receiving marketing communications at any time.

2.4. Analytics: We use information about your use of the Platform to analyze and improve our services, monitor trends, and gather demographic information.

3. Information Sharing

3.1. We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who assist us in operating our Platform and providing our services, such as payment processors, and shipping companies. These third parties are obligated to protect your information and use it only for the purposes we specify.

3.2. We may disclose your information when required by law or to protect our rights, privacy, safety, or property, or that of our customers or other third parties.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure.

5. Your Choices

5.1. You can update your account information and communication preferences by logging into your account on our Platform.

5.2. You can opt-out of receiving marketing communications by following the unsubscribe instructions included in these communications or by contacting us directly.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on our Platform and update the "Last Updated" date.

Last Updated: October 22, 2023